Legal
Warranty & Quality
Last updated: 16 August 2026
Genie Prints Pvt Ltd stands behind the craftsmanship of every Chhapai Lab product. This policy explains what our warranty covers.
1. Warranty Coverage
Our products are covered against manufacturing defects in materials and workmanship for a period of 12 months from the date of delivery.
2. What Is Covered
- •Defects in engraving, UV print or laser marking arising from production.
- •Structural defects in metal, paper or composite materials.
- •Peeling, fading or delamination under normal use.
3. What Is Not Covered
- •Damage caused by misuse, abrasion, exposure to chemicals or extreme heat.
- •Normal wear and tear of finishes over time.
- •Defects arising from customer-supplied artwork or files.
- •Damage during shipping when reported after 48 hours of delivery.
4. Making a Claim
To make a warranty claim, contact us with your order number and photographs of the defect. We will assess the claim and arrange a repair, replacement or refund at our discretion.
Genie Prints Pvt Ltd · Crafted in India
